Information About Entrust Retirement Services, Inc. Changing to Quest Trust Company, Inc.
The French classical author François de la Rochefoucauld once wrote
The only thing constant in life is change.
In our case, change has come to Entrust Retirement Services, Inc., and we are very excited about it!
So what has changed? First, our name has changed from Entrust Retirement Services, Inc. to Quest Trust Company, Inc. as of December 1, 2011.
This means that you should begin titling all of your IRA assets as follows beginning December 1, 2011: Quest Trust Company, Inc. FBO [Account Holder Name] IRA #[Account Number]. After December 31, 2011 we will no longer be able to process new investments titled in the name of Entrust Retirement Services, Inc.
Please notify everyone involved with your current IRA assets of the name change and ask them to update their records. This may include persons who make payments to your IRA on a monthly basis, vendors, partnerships, limited liability companies, and any assets for which the name can be updated without an undue burden on you. Effective December 1, 2011 please make all checks payable to Quest Trust Company, Inc. Please note that you are not required to re-title assets such as real estate, deeds of trust or mortgages, or other recorded assets. Our tax identification number will not change, as this is only a name change and not a separate new company.
Second, as of January 1, 2012 we will no longer be affiliated with The Entrust Group, Inc. The decision to separate from The Entrust Group franchise system was reached by a mutual agreement between Entrust Retirement Services, Inc. and The Entrust Group, Inc. We feel that operating independently will allow us to achieve more efficiency in our processes and improve customer service. For example, all checks and wires will be issued out of Icon Bank of Texas, a local Houston bank, instead of out of California. Additionally, our marketing efforts will no longer be restricted to the state of Texas as they generally have been in the past. There will be many improvements to our systems over time, and we ask for your patience during this transition. Our new website will take some time to fully implement, but our staff will be here to assist you and get you what you need, including forms or account statements.
What has NOT changed is our commitment to great customer service. The same staff that you already know will be here to serve your needs, and new staff will be added as we make the transition into an independent company. Additionally, the custodian for your account, First Trust Company of Onaga (FTCO), is not changing. The only change involving the custodian is that we will have a direct relationship with FTCO as a third party administrator instead of operating through The Entrust Group.
Thank you again for the opportunity to serve your retirement account needs. We appreciate your business, and look forward to serving you for years to come. Please do not hesitate to call us if you have any questions.
H. Quincy Long